Premier Room
- 1 King-size bed
- Shower
- Bathtub
- Air conditioning
Hotel · Kuala Lumpur · Kuala Lumpur Federal Territory
Shangri-La Kuala Lumpur
A 5-star hotel on Jalan Sultan Ismail with 662 rooms, an outdoor pool, and garden views.
- Outdoor pool with garden views
- Spa and wellness centre with sauna and steam room
- Free shuttle service and valet parking
8.9
Great
3930 reviews
Booking.com 8.9 · 3930 reviews
About
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur sits on Jalan Sultan Ismail, about 1 km from the Klang River. The 5-star hotel has 662 rooms and an outdoor pool with views over the garden. It's a short drive from KL Tower Mini Zoo, and the Petronas Towers are within walking distance.
The hotel offers a full spa and wellness centre with sauna, steam room, and massage treatments, plus a fitness centre with a sports trainer. Dining includes a restaurant, bar/lounge, and in-room breakfast. Free shuttle service and valet parking are available.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Service that stands out — Guests consistently praise the staff for being friendly, attentive, and making them feel recognized.
- Rooms that impress — Rooms are described as comfortable, quiet, and well-appointed, with king-size beds that meet expectations.
- Unbeatable location — Walking distance to Petronas Towers, with easy access to metro, monorail, nightlife, and local attractions.
- Top-tier fitness facilities — The gym is repeatedly called modern and top-notch, with sauna access.
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Worth weighing
3 to weigh- Facilities rated below other aspects — The Facilities rating category is notably lower than Rooms and Service, suggesting some areas may feel dated or less impressive.
- Comfort score slightly lower — While still positive, the Comfort rating is lower than other categories, which may indicate variability in room comfort.
- Potential breakfast rush — One guest noted that breakfast can get busy, leading to delays during peak times.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Deluxe King Room
- 1 King-size bed
- Shower
- Air conditioning
Executive King Room
- 1 King-size bed
- Shower
- Bathtub
- Air conditioning
Executive Twin Room
- 2 Single beds
- Shower
- Bathtub
- Air conditioning
Horizon Club Executive Twin Room
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Horizon Club Executive King Room
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Family Premier Suite
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Premier Selection Suite
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Wellness & Leisure
- Outdoor pool
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Massage
- Fitness centre
- Sports trainer
- Sun loungers
Dining & Drinks
- Restaurant
- Bar/Lounge area
- Coffee shop
- In-room breakfast
- Children's buffet
- Welcome drink
Services & Convenience
- 24-hour reception
- Express check-in/out
- VIP check-in/out
- Free shuttle service
- Valet parking
- Car hire
- Laundry
- Dry cleaning
- Currency exchange
- Luggage storage
- Tours/Ticket assistance
- Shops/Commercial services
Room Features
- Air conditioning
- Mini-bar
- Tea and coffee facilities
- Soundproofed rooms
- Flat-screen TV
- Bathtub
- Free toiletries
Business & Events
- Meeting/Banquet facilities
- Fax/Photocopying
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.9/10 from 3,930 reviews
Booking.com · 8.9 · 3930 reviews
8.9Verified guest“Excellent breakfast, very friendly staff, and a great location.”
8.9Verified guest“The staff's service orientation, the hotel's atmosphere, and plenty of entertainment options nearby.”
8.9Verified guest“Perfect location close to the Petronas Towers.”
8.9Verified guest“A wonderful experience. After a long day in the city, it felt like home. The lobby is pleasant, staff recognize you when you enter and do everything to make your stay enjoyable. Rooms are fine with attention to detail and always a beautiful view. Within walking distance of Petronas Towers, as well as nightlife and trendy bars like Heli Lounge.”
8.9Verified guest“Location and comfort were great. Close to the metro and monorail. The gym is really top, with sauna.”
8.9Verified guest“Very friendly staff. Shangri-La proves again why it's one of the best hotel chains. The gym is very modern.”
04 — Location
Getting around Kuala Lumpur
The property sits in Kuala Lumpur.
Nearby: The hotel is within walking distance of the Petronas Towers and offers easy access to metro, monorail, and local nightlife. KL Tower Mini Zoo is a few minutes' drive away.
11 Jalan Sultan Ismail, Kuala Lumpur, Kuala Lumpur Federal Territory, 50250, Malaysia
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 635 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is until 12:00.
Is parking available at the hotel?
Yes, parking is available, and valet parking is also offered.
Are pets allowed at the hotel?
No, pets are not allowed.
Does the hotel offer airport or area shuttle service?
Yes, the hotel provides a free shuttle service.
What dining options are available?
The hotel has a restaurant, a bar/lounge area, and offers in-room breakfast.
Are there facilities for disabled guests?
Yes, the hotel has rooms and facilities for disabled guests, including wheelchair access and a toilet for disabled.
The bottom line
Shangri-La Kuala Lumpur delivers a consistently strong stay, with exceptional service, comfortable rooms, and a prime location near the Petronas Towers. While facilities may not match the high bar set by other aspects, the overall experience justifies its 5-star rating.
8.9Our take
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